Delivery and Shipping Information

THE RUG COLLECTION delivers within Australia and use reputable courier services:

  • Deliveries to WA can take up to 6-10 business days from order dispatch.
  • We do not offer deliveries on weekends or public holidays.
  • Orders placed on a weekend or public holiday will be processed the next business day.
  • Business days are Monday through Friday, excluding Victorian Public Holidays.
  • Delivery occurs on business days between the hours of 9am- 5pm.
  • To minimise delivery disruptions, please send your goods to an address that is occupied during delivery times.
  • Any special instructions for delivery must be advised. All items will be shipped via our transport carriers/couriers and will need to be signed for.
  • Delivery is deemed to be effective when the delivery company receives a signed receipt or delivery docket confirming that the goods were received. If the packaging is damaged, please do not sign the delivery docket and contact our head office immediately.
  • If the delivery is attempted to your address and no one is able to sign for it, then the delivery company will transfer it to a nearby depot and leave a card with a number to call to them, for you to arrange a re-delivery with them directly.
  • If your order is held by the courier for an extended period of time following an attempted delivery or is returned to the warehouse undelivered and needs to be resent, additional charges for storage fees and associated shipping costs may be incurred.
  • All orders delivered to an address that is not occupied which have provided an Authority To Leave, your order will be left in a safe place out of the weather. If the area is not deemed to be safe, the driver can use their discretion to not leave the parcel. We cannot guarantee that the person making the delivery will specifically follow the location instructions. It is important to consider that if you give us an Authority To Leave the goods in your absence then we can no longer guarantee that you will receive your order, nor the other factors that can affect your parcel whilst it is sitting unattended – like rain, dirt, damage, theft etc. In this situation, we can only guarantee delivery and quality up to the point that the track and trace tells us the goods were left for you.
  • A valid street number, suburb, postcode & phone number must be included when completing the checkout - orders cannot be processed without this information.
  • THE RUG COLLECTION will not be held responsible for any delays incurred due to missing or incorrect delivery information
  • VIP DELIVERY please contact sales@therugcollection.com.au or phone 03 8555 3584 for more information.

DELIVERY COSTS AND TIMES

RUG ORDER DELIVERY
We ship Australia-wide via our own delivery services or Courier services.

Australian Standard Delivery Service

  • Australian Standard Delivery within Australia only.
  • As soon as your order has been shipped you will receive a confirmation email. If we have any questions or if there are any changes to your order we will be in contact directly with you. Please note, it is important to notify The Rug Collection within 48 hours of any delivery changes. Additional shipping charges may incur for re-handling of your order if you are not able to receive your goods within the agreed pre-scheduled time slot.

RUG DELIVERY COST & TIME

SPECIAL OFFER:
Free delivery on RUG Orders Australia-wide* until 30th April 2021. *Conditions Apply
*Free standard courier delivery within Australia for a limited time during the The Rug Collection promotional offer. Valid until 30th April 2021.

After 30th of April 2021 - FLAT RATE DELIVERY *$80AUD Australian-wide
Delivery Time *5-10 business days
*We aim to dispatch goods within 3 business days from the time of order.
This may vary due to high order volumes on any given day.
*Deliveries to WA can take up to 6- 14 business days from order dispatch.

If you have any further questions, please contact us via email sales@therugcollection.com.au or phone 03 8555 3584.