Terms & Conditions
In these Terms and Conditions "we" and "us" means THE RUG COLLECTION PTY LTD ABN 89 128 399 815, the Website Owner, and "you" means you the customer or site visitor.
Please read the Terms and Conditions carefully before placing any orders on indigenous.therugcollection.com.au
These Terms and Conditions together with your order constitute the entire contract between us and you for the supply of products. No other Terms and Conditions will apply. The contract may not be altered unless agreed to by us in writing or via email.
From time to time we may change the Terms and Conditions on indigenous.therugcollection.com.au please make sure you have read our Terms and Conditions at the time of purchase.
Please direct all enquires for Online Purchases to firstname.lastname@example.org Please allow at least 1-2 days for us to respond to your enquiry.
THE RUG COLLECTION aims to provide exceptional customer service to all its customers. We are determined to ensure you are very satisfied with your order. If you have any concerns or questions regarding your order please email email@example.com and we will endeavour to rectify the situation for you as soon as possible.
On all Australian orders, THE RUG COLLECTION prices are inclusive of the 10% GST charge on purchases. We do not ship goods internationally. It is the Australian law that GST is applied to freight. All prices shown on indigenous.therugcollection.com.au are inclusive of GST and a breakdown is provided within the checkout.
All prices shown are in Australian Dollars.
Unless otherwise agreed in writing, the price for the Goods shall be the price stipulated in the invoice.
The prices for Goods displayed on the THE RUG COLLECTION website are indicative only, are not binding upon THE RUG COLLECTION and are subject to change. THE RUG COLLECTION reserves the right to change the prices displayed on its website. Any change to pricing will be notified to the Customer before finalising any Invoice.
If there is any discount applied by THE RUG COLLECTION to the price of any Goods, any discount will only be applicable if payment is made by the Customer within the time frame specified in the Invoice
Please note that colours of products will sometimes vary depending on the quality and make of the computer systems or monitors they are being viewed on.
Once order placement has occurred, you are engaged in a contract that sees you accept the prices and descriptions of the items you have ordered. Once an order has been placed with THE RUG COLLECTION, you will receive an email confirmation of payment. This email does not indicate acceptance of the order, it is simply a confirmation that we have received it.
Unless an order is cancelled by you - the buyer, the order acceptance does not occur until THE RUG COLLECTION has emailed you informing you that your order has been dispatched. Once this has occurred, the sale contract has concluded.
If we are unable to obtain authorisation for payment or in the case where we may suspect fraudulent use of credit card – we reserve the right not to accept your order. We also reserve the right to not accept your order if certain shipping restrictions apply to the area of delivery, or if the item ordered is out of stock or withdrawn from sale for any particular reason.
Payment is made using Stripe. Payment will be processed as soon as your order has been submitted. In the event that your order cannot be filled – a refund for the full purchase amount will be processed immediately.
All credit card transactions on THE RUG COLLECTION online are processed using Stripe, a secure online payment gateway that encrypts data obtained from customers using Ingrian Devices to provide the highest level of protection available. Ingrian devices provide tamper-resistant protection of cryptographic keys to ensure encrypted data is kept private and secure.
The rugs are handmade and therefore unable to have an unconditional warranty. We will replace or repair a rug that has a structural defect within 12 months of purchasing, provided the rug was used for normal domestic use and maintained in accordance with our care instructions. The Rug Collection reserves the right to fix any defect before a replacement is deemed appropriate.
A replacement of the same rug will be given if that product is still available, otherwise a new product to the same value will be offered. Any improper or negligent use will void this warranty.
This warranty does not apply to any rugs that have been damaged by incorrect cleaning, chemical damage, water damage or flooding, fading due to sunlight, inappropriate use of the rug, cutting down or re-sizing, or general wear and tear over a number of years.
A product is not considered defective if there is a manufacturing variation as listed in our manufacturing variations / characteristics of our wool rugs.
If you wish to make a claim under this warranty, you must provide photographic evidence to support the claim. We ask that you view our RETURNS POLICY here
Information on the website
THE RUG COLLECTION aims to keep content as up-to-date and accurate as possible. THE RUG COLLECTION makes no representation, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of the information contained in the website.
THE RUG COLLECTION does not accept responsibility for any errors, or omissions in the site contents, although, THE RUG COLLECTION will be pleased to correct any errors displayed on our web pages if advised of them.
THE RUG COLLECTION reserves the right to change or discontinue any aspect or feature of this website. THE RUG COLLECTION intends to use royalty-free material for the site and not to use any copyrighted material. If this occurs, we will remove it.
THE RUG COLLECTION does not accept any liability for any loss or damage suffered (directly or indirectly) by making use of the site’s information. Nor can we guarantee that pages will display correctly in all web browsers or that the website will be online at all times.
We cannot accept responsibility for events publicised on our site and we advise anyone planning to attend at an event listed to recheck details.
THE RUG COLLECTION cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may happen when accessing this website. With any Links posted, the onus is on the visitor and THE RUG COLLECTION is not responsible in any way for any of their contents.
Legal Capacity to transact
If you are under the age eighteen (18) years you CANNOT place orders with THE RUG COLLECTION. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years.
Should THE RUG COLLECTION suffer any damage or other losses as a result of a transaction entered into by a minor, THE RUG COLLECTION reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with THE RUG COLLECTION.
We will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise.
Our maximum aggregate liability for any products supplied to you whether, in contract, tort (including negligence) or otherwise shall in no circumstances exceed the amount payable by you to us in respect of the products(s) in question.
THE RUG COLLECTION shall not be liable for any delay in performing any of its obligations under these Terms and Conditions if such delay is caused by circumstances beyond the reasonable control of THE RUG COLLECTION, and THE RUG COLLECTION shall be entitled to a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Victoria, Australia and shall be subject to the non-exclusive jurisdiction of the courts of Victoria, Australia.
Our website is provided in the state of Victoria, Australia and conditions of use are subject to Australian law which governs this User Agreement. We do not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances beyond of our control.
For further information, about any of the information in this statement, please contact our management at the email address firstname.lastname@example.org